Privacy Policy
How The Wall Company India collects, uses, and protects your personal information.
The Wall Company India ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or otherwise engage with our products and services.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name, email address, phone number, and postal address
- Project details, site location, and requirements shared through our quote or contact forms
- Billing and shipping information required to fulfil orders
- Any other information you choose to provide in your communications with us
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, referring URLs, and other browsing behaviour
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries, prepare quotations, and fulfil orders
- Provide, operate, and maintain our website and services
- Improve our products, services, website experience, and customer support
- Send you technical notices, updates, and administrative messages
- Send marketing communications, only where you have opted in or where permitted by law
- Detect, prevent, and address fraud, security issues, or abuse
- Comply with our legal and regulatory obligations
3. Sharing of Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Service providers and contractors who help us operate our business (e.g., logistics, payment processing, IT services), bound by confidentiality obligations
- Professional advisors, auditors, and legal counsel as required
- Government, law enforcement, or regulatory authorities when required by law or to protect our rights
- A buyer or successor entity in the event of a merger, acquisition, or sale of assets
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry and quotation data is typically retained for up to 3 years unless a longer period is required or permitted by law.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
We use Google Analytics to understand how visitors use our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
6. Data Security
We implement appropriate technical and organisational safeguards designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update the personal information we hold about you
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the details in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
The Wall Company India
Email: [email protected]
Website: thewallcompanyindia.com
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.